Privacy Policy

Meadowlark Productions is committed to safeguarding the privacy of all members and visitors to our shows and to the website www.meadowlarkproductions.co.uk

This privacy notice for Meadowlark Productions LLP (‘we’, ‘us’, or ‘our’), describes how and why we might collect, store, use, and/or share (‘process’) your information when you use our services (‘Services’), such as when you:

Visit our website at https://www.meadowlarkproductions.co.uk, or any website of ours that links to this privacy notice, or Engage with us in other related ways, including any sales, marketing, or events

This Privacy Policy sets out the basis on which we will process any personal data we collect from you or that you provide to us. Please read the following Privacy Policy to understand how we use and protect the information that you provide to us. This document may change from time to time, so please check it periodically.

Information collection

Meadowlark Productions collects information under the legal base set out in the General Data Protection Regulation 2018 (GDPR) of:

1. A) Consent: The individual has given clear consent for you to process their personal data for a specific purpose.
2. Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following: Names, email addresses, phone numbers, contact preferences.
3. When necessary, with your consent or as otherwise permitted by applicable law, we process the following sensitive information: health data.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is stored by Revolut. You may find their privacy notice link(s) here: https://assets.revolut.com/Privacy/UK%20and%20EEA%20privacy%20notice%20for%20revolut%20business%20customers.pdf.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, and from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behaviour data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles, for purposes of targeted advertising and event promotion.

How do we use personal data?

We will use your personal information to process your bookings or orders and to provide you with the services, products or information you have requested. We may need to share your information with our service providers and agents for these purposes. We also analyse the personal information that you and others provide in order to obtain a better understanding of our audiences and volunteers and improve the services that we have on offer. The personal information you supply when you join our mailing list will be used by Meadowlark Productions to keep you up-to-date with events and activities.

• We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
• To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
• To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
• To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
• To fulfil and manage your orders. We may process your information to fulfil and manage your orders, payments, returns, and exchanges made through the Services.
• To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.
• To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
• To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time.
• To deliver targeted advertising to you. We may process your information to develop and display personalised content and advertising tailored to your interests, location, and more.
• To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
• To save or protect an individual’s vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

• We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.
• Performance of a Contract. We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
• Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:
• Send users information about special offers and discounts on our products and services
• Develop and display personalised and relevant advertising content for our users
• Support our marketing activities
• Understand how our users use our products and services so we can improve user experience
• Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
• Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

Your preferences

When purchasing tickets or membership you are given the opportunity to opt in to receiving news and information from Meadowlark Productions by email. Each e-mail we send you will offer the opportunity to opt out of these preferences and unsubscribe. You can also ask us to do this, by e-mailing: info@meadowlarkproductions.co.uk. We may from time to time ask you for further information in order to update our records or for particular purposes.

We may collect generic information about your visits to and use of the Site such as your Internet Provider (IP) addresses, geographical location, browser type, referral source, length of visit and number of page views. Individual users will not be identifiable from this information and we may use this information for a number of purposes such as optimising the use of the website or for security purposes. In particular, we may use an analytics service provider for website traffic analysis and reporting and to track information such as which browser and IP address you are using to access our website, in addition to tracking your movements around our website.

Sharing your information with others

We may need to share your personal information in the following situations:
Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Other Users. When you share personal information or otherwise interact with public areas of the Services, such personal information may be viewed by all users and may be publicly made available outside the Services in perpetuity. Similarly, other users will be able to view descriptions of your activity, communicate with you within our Services, and view your profile.

Improving our understanding

We may also collect information about how you use the Site, as well as information about you, from e-mails or letters that you send to us. For example, if you contact us, we may keep a record of that correspondence. We will only use any such information in accordance with the terms of this Privacy Policy.

From time to time we may conduct surveys and promotions and may request information from you as part of these. Participation in these is entirely voluntary and you therefore have a choice whether or not to disclose any information which might be required.

Any materials or information that you post to our social media may be visible to other users and is stored on our servers for the purposes of making the Site and content available. We do not collect, store or use any personal information contained in any such post for any other purpose. We advise you to be selective about what information you post on social media or that you provide to other users. We reserve the right to delete any posts or comments posted that are considered offensive and to remove access rights to the social media from anyone persistently leaving such posts or comments.

Summary of how we use your data

• To ensure that content from the website is presented in the most effective manner for you and for your computer
• To provide you with marketing communications, news and information about products, services and events that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
• To allow you to participate in interactive features of our service when you choose to do so.
• To provide customer service in relation to your use of the website, to deal with enquiries and complaints relating to the use of the website and to notify you about changes to our service
• We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so
• To internally monitor users use of the website to enable us to analyse audience make-up, track booking patterns, review audience attendance and review other website behaviour in order to determine what other products, services and events you may be interested in and in order to assist us improve our business generally.

How we protect information

We take every precaution to protect your information. To this end all personal information stored by us is kept on a remote server in a secure environment. Only committee members, post holders appointed by the committee and approved contractors/developers that the committee may appoint from time to time and who need the information to perform a specific job are granted access to personally identifiable information. All of these individuals must observe the GDPR 2018 and our Privacy Policy.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

We have organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

How we deal with on-line payments

The Meadowlark Productions payment system utilises a payment gateway provided by Revolut. The Revolut gateway provides a highly secure payment method.

No card or banking details are stored at any stage of the process on Meadowlark Productions’ computer systems. All payment transactions are handled by Revolut’s secure servers.

Revolut is PCI DSS (Payment Card Industry Data Security Standard) compliant.

So when buying through our site, you can be sure that you are completely protected.

More information about paying securely with Revolut can be found at https://www.revolut.com/

Links to Third Party Websites

Meadowlark Productions does link to other third party websites such as Instagram and Facebook. Please note that Meadowlark Productions is not responsible for the privacy policies of third party websites and recommends users to also check the privacy policies of other websites before registering any personal data linked to these sites.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at info@meadowlarkproductions.co.uk.

Opting out of marketing and promotional communication

You can unsubscribe from our marketing and promotional communications at any time by Reply to the email with “STOP” or “NO” or “UNSUBSCRIBE”, or by contacting us using the details provided in the section ‘HOW CAN YOU CONTACT US ABOUT THIS NOTICE?’ below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

We may update this privacy notice from time to time. The updated version will be indicated by an updated ‘Revised’ date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

What should I do if I have a query, concern or issue about the collection and use of my personal information by Meadowlark Productions?

Please contact us at info@meadowlarkproductions.co.uk or use the contact form available at https://meadowlarkproductions.co.uk/contact/ and we will deal with any queries, concerns or issues.  We will consider and act upon any request in accordance with applicable data protection laws.

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please visit: https://meadowlarkproductions.co.uk/contact/

Last updated: August 2023